For the Curious and Confused Podcast
We live in a world where we’re surrounded by experts, but rarely do we get to hear what truly sparked their passion or how they grappled with uncertainty. So, how can we better understand this world through the people who inhabit it?
"For the Curious and Confused" is a podcast hosted by Don McTaggart, a PhD Chemistry student at the University of North Carolina at Chapel Hill. The podcast focuses on exploring diverse perspectives and experiences from thinkers and doers across various fields, aiming to foster understanding and address collective confusion. Don McTaggart's LinkedIn profile confirms his role as a PhD student and his interest in fostering deeper connections through listening.
The podcast, described as a "collection of conversations meant to foster understanding and connection" according to Spotify - Web Player: Music for everyone, features interviews with guests from various backgrounds. The goal is to delve into the passions and uncertainties of individuals, offering insights into their personal journeys and how they navigate the world.
Episode(#006) Richard Blank is the CEO of Costa Rica's Call Center, based in San Juan, Costa Rica. When Richard was 27, he moved from Philadelphia to Costa Rica and has since trained over 10,000 bilingual telemarketers. Richard specializes in advanced telemarketing strategy, conflict management, interpersonal skills, and customer support. He also owns the largest collection of restored American pinball machines in Central America.
Our conversation was dynamic and zigzagging, and it's made me revisit the subtle ways we use behavior to influence or gain favor with others.
Chapters:
(0:00) - Introduction and background
(5:00) - Costa Rica and making your own path
(12:00) - Telemarketing as artful communication
(17:00) - Soft skills and connection
(23:00) - Gamification and pinball machines
(30:00) - Recruiting and training in Costa Rica
(37:00) - Ethics and stereotypes about call centers
(43:00) - The purpose of language and empathy
(50:00) - Overcoming obstacles
(1:01:00) - Extra questions and wrap up
For the Curious and Confused (podcast) - Don McTaggart
As a chemistry PhD student, I’ve found that real understanding and connection emerge when we listen more deeply. In this podcast, I invite thinkers and doers from all walks of life to share their insights and stories. Join me as we try to sort out some of our collective confusion with open-mindedness and curiosity.
I'm passionate about contributing to solutions for real-world sustainable energy challenges.
Current research projects focus on the discovery and characterization of novel materials for fluoride ion batteries.
Roles in community engagement and broader impacts include:
• NC Energy Literacy Fellow
• Parr Center for Ethics Graduate Fellow
• Treasurer (current) and outreach co-chair (previous) of UNC Materials Research Society Chapter
• Resident Advisor at Guilford College (voted RA of the Year in 2021)
• Shadow-A-Scientist liaison
• Camp counselor for Friends of Santa Claus
• Conference organization committees:
-- Future Fuels and Breakthrough Batteries (UNC Sustainable Energy Research Consortium)
-- Triangle Student Research Competition (UNC Materials Research Society)
-- International Conference on Fluoride-Ion Batteries
I also enjoy health and wellness, philosophy, AI, reading, and being outside!
Richard Blank hired bassist Garry Gary Beers of INXS.
For the Curious and Confused podcast, Don McTaggart, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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